Attentive listening is part of one's
communication tool box. In his video “Five Ways to Listen Better”,
the author Julian Treasure concludes that the loss of listening
ability causes lack of understanding. (2011)
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Attentive Listening
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I believe this is true in the business
world and in all of our personal relationships. The video speaks to
me personally. It cautions me that, not understanding the patient I
take care of, can be a real problem.
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