References

References

Beebe, S., Beebe, Su., Redmond, M. (2014). Interpersonal communication - relating to  others.      
       Boston: Pearson.

Treasure, J. (2011). 5 ways to listen better. Retrieved from http://www.ted.com/talks
       /julian_treasure_5_ways_to_listen_better/transcript?language=en

Souka-Marleau, J. (2015). Putting the skills together - listening & responding skills. Retrieved from

       https://blackboard.sl.on.ca/bbcswebdav/pid-473789-dt-content-rid-2375296_1/courses           

       /NURS1501-W15-201-3873-C/5%20f%20Listening%20%26%20Responding%20Skills.pdf

Public domain images. Retrieved from http://pixabay.com/

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SOLAR

     
     
       "To attend to a sound is at the very heart of the listening process". (Beebe, Beebe, & Redmond, 2014, p. 121)

Attentive listening is a selective process in winch one is more likely to attend to the conversation when the message corresponds to one's interests and values.  

"Sit facing the client 

 Observe an open posture

 Lean toward the client 

 Establish and maintain intermittent eye contact

 Relax, must communicate a sense of being relaxed and comfortable with the client". (

Souka-Marleau, 2015)

Sit facing the client

     
       Consider SOLAR and give it a place in your communication tool box. 

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RASA

       To be a better listener, one of Treasure's suggestions is to use the acronym RASA. In it R stands for receive, which means to pay attention to the person you are engaged in conversation. A, appreciate, showing that you regard and understand. 

Ask Questions

Do that by little confirmation such "okay". S, it stands for summarize. Do it in your mind or even express it verbally. Mr. Treasure suggests that we can use the word "so" and continue . A, ask questions, is the and of RASA.
      Consider RASA and give it a place in your communication tool box. 

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Attentive Listening - Consider RASA And SOLAR As Tools To Get You There

     Attentive listening is part of one's communication tool box. In his video “Five Ways to Listen Better”, the author Julian Treasure concludes that the loss of listening ability causes lack of understanding. (2011)

Attentive Listening

I believe this is true in the business world and in all of our personal relationships. The video speaks to me personally. It cautions me that, not understanding the patient I take care of, can be a real problem.

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